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CII: Vulnerability management is an opportunity for growth
7 Apr 2026The Chartered Insurance Institute (CII) says customer vulnerability management is an opportunity for firms, rather than a cost, in its latest ‘Road to Consumer Trust’ report, which sets a ‘proportionate, practical approach’ to vulnerability management and outcomes monitoring.
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Insurers responding to consumer concerns
31 Mar 2026New data published by the Chartered Insurance Institute (‘CII’) today (31 March 2026) reveal that consumers believe insurers are responding to their concerns about loyalty. SME satisfaction also reaches a series high.
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Two new Directors join PFS Board
9 Mar 2026The PFS has today (9 March 2026) announced the appointments of Dr Alan Whittle FPFS and Adam Harper as new Directors of the organisation.
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CII set to deliver vulnerability research programme with Chartered firms
24 Feb 2026The Chartered Insurance Institute (CII) is partnering with Three Hands Insight and Chartered firms to improve the sector’s understanding of vulnerability management, and gain new insights and ideas to ensure more inclusive outcomes.
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CII joins Chartered Week Alliance in sending open letter to Government
23 Feb 2026Please find below a link to a letter signed by 40 organisations – including the CII – representing a combined membership of over 1.5 million people.
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CII responds to Coroner’s Report on young driver safety
19 Feb 2026The Chartered Insurance Institute (CII) has today (19 February 2026) issued its formal response to the Coroner’s Office of Coventry and Warwickshire following the Regulation 28 Report to Prevent Future Deaths concerning the tragic loss of Harry Purcell and Matilda (Tilly) Seccombe.